Privacy Policy

1. Introduction

PharmGo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pharmacy delivery management platform.

By using PharmGo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Pharmacy registration details (name, address, contact information)
• User account information (email, password)
• Patient delivery information (names, addresses, phone numbers)
• Driver information (names, contact details, vehicle information)
• Payment and billing information

2.2 Information Collected Automatically

• Device and browser information
• IP address and location data
• Usage data and analytics
• Driver location data (for delivery tracking)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our delivery management services
• Process deliveries and track driver locations
• Manage user accounts and authentication
• Process payments and manage subscriptions
• Send service-related notifications
• Improve our services and develop new features
• Comply with legal obligations
• Prevent fraud and ensure platform security

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our platform (e.g., payment processors, cloud hosting)
• Pharmacy Staff: Authorized users within your pharmacy organization
• Drivers: Delivery information necessary to complete deliveries
• Legal Requirements: When required by law or to protect our rights

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Delivery records are retained for a minimum of 7 years to comply with healthcare regulations. You may request deletion of your account and associated data, subject to our legal retention requirements.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain user sessions and authentication
• Remember user preferences
• Analyze platform usage and performance

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

9. Children's Privacy

PharmGo is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Third-Party Services

Our platform integrates with third-party services including:

• Stripe for payment processing
• Mapbox for mapping and route optimization
• Google Cloud Platform for hosting and infrastructure

These services have their own privacy policies, and we encourage you to review them.

11. International Data Transfers

Your information may be processed and stored in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

For data protection concerns, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk

14. Legal Basis for Processing

We process your personal information based on:

• Contract: To provide our services as outlined in our Terms of Service
• Legitimate Interests: To improve our services and ensure platform security
• Legal Obligations: To comply with applicable laws and regulations
• Consent: Where you have given explicit consent for specific processing activities