Privacy Policy
How we collect, use, and protect your personal information.
Last reviewed: 30 September 2026
1. Introduction
PharmGo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pharmacy delivery management platform.
By using PharmGo, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Pharmacy registration details (name, address, contact information)
- User account information (email, password)
- Patient delivery information (names, addresses, phone numbers)
- Driver information (names, contact details, vehicle information)
- Payment and billing information
2.2 Information Collected Automatically
- Device and browser information
- IP address and location data
- Usage data and analytics
- Driver location data (for delivery tracking)
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our delivery management services
- Process deliveries and track driver locations
- Manage user accounts and authentication
- Process payments and manage subscriptions
- Send service-related notifications
- Improve our services and develop new features
- Comply with legal obligations
- Prevent fraud and ensure platform security
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party companies that help us operate our platform (e.g., payment processors, cloud hosting)
- Pharmacy Staff: Authorized users within your pharmacy organization
- Drivers: Delivery information necessary to complete deliveries
- Legal Requirements: When required by law or to protect our rights
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
6. Data Retention
We keep different information for different lengths of time.
- Delivery records and proof of delivery: kept while your pharmacy's account is open, because your pharmacy needs them to answer questions about past deliveries and to meet its own record-keeping obligations. Your pharmacy decides how long it keeps them.
- Tracking links: a patient tracking link stops working 90 days after it is issued. A proof-of-delivery link stops working after 30 days.
- Driver location history: kept for 90 days, then deleted.
- Security and activity logs: kept for 90 days, then deleted.
If you ask us to erase your personal information, we remove the details that identify you and leave the delivery history in place without your name attached, so the pharmacy keeps an accurate record of what was delivered. An erasure request can be reversed for seven days, in case it was made by mistake.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
9. Children's Privacy
PharmGo is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Companies that process data for us
Some of our processing is carried out for us by other companies. Each receives only the information needed for its job, and none may use it for anything else. A patient's name and phone number reach only the company that delivers a message to that patient. Their address or postcode goes to the address lookup and maps companies, so the delivery can be placed on the map and routed. Where a company processes data outside the UK, the safeguards described in "International Data Transfers" apply.
- Server hosting and database: Everything stored in PharmGo. Where: European Union.
- Secure connection and network protection: Every request to our website and apps passes through it on the way to our servers. Where: Worldwide, at the data centre nearest the user.
- Private file storage for data exports: Copies of your records that you or a patient ask us to export. Where: United Kingdom (London).
- Email delivery: The recipient's email address and the message. Where: United States.
- Text message delivery: The patient's phone number and the message. Where: United Kingdom.
- WhatsApp message delivery: The patient's phone number and the message, when your pharmacy turns WhatsApp on. Where: United States.
- Subscription card billing: Your pharmacy's billing name, email and card details. Where: United States.
- Patient card payments: The amount and the card details, when your pharmacy takes card payments through PharmGo. Where: European Union.
- Address lookup: The postcode or address being searched. Where: United Kingdom.
- Maps and driving directions: A driver's live position and the delivery location, when a map or the patient's tracking page shows the route. Where: United States.
- Driver app updates and phone notifications: The phone's app version and notification token, and the notification text. Where: United States.
- Error and crash reports: Technical details of a fault and the account it happened on. Where: European Union and United States.
- Product usage statistics: Which pages and buttons are used, tied to a staff account. Where: European Union.
11. International Data Transfers
Your information may be processed and stored in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last reviewed" date.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at:
PharmGo
Email: [email protected]
Phone: +44 7462 652745
Address: PharmGo Ltd, 34 Booth Street, Ashton-under-Lyne OL6 7LD, United Kingdom
For data protection concerns, you may also contact the Information Commissioner's Office (ICO) at ico.org.uk
14. Legal Basis for Processing
We process your personal information based on:
- Contract: To provide our services as outlined in our Terms of Service
- Legitimate Interests: To improve our services and ensure platform security
- Legal Obligations: To comply with applicable laws and regulations
- Consent: Where you have given explicit consent for specific processing activities