How to choose pharmacy delivery software for your pharmacy.
Eight things that actually matter when you're comparing delivery software for a UK community pharmacy — and how to tell a parcel-tracker from a platform that runs your whole round.
Most tools do the obvious part well: plan a route, get a signature, mark it delivered. The differences that decide your day are underneath. Here's the checklist we'd use — written for pharmacies, not couriers.
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Eight questions to ask before you commit.
Work down this list with any option you're considering. The first few are table-stakes; the ones below are where the real differences show up.
- 1
Does it run your drivers, or only track parcels?
Delivery is a shift, not just a route. If the software can't clock drivers in and turn their hours into a wage, you'll still reconcile pay in a spreadsheet at month-end.
What good looks like: GPS-verified shifts that export straight to payroll.
PharmGo: PharmGo clocks drivers in with GPS, tracks breaks, and turns the week into an XLSX payroll export with date-effective rates. - 2
Live map, or last-known location?
“Tracking” can mean a dot that updated ten minutes ago. On a busy afternoon you want every driver moving in real time, with the problem drops surfaced first.
What good looks like: A live operations map, refreshed continuously.
PharmGo: PharmGo shows every driver on a real-time map, pins refreshing every ten seconds, with scheduled / in-transit / done / failed counts always on screen. - 3
Does it reach patients the way patients actually reply?
The “where’s my meds?” call is the cost. Ask which channels it uses — and whether the patient gets a real ETA, not just “dispatched”.
What good looks like: The patient's own channel plus a live tracking link with a real ETA.
PharmGo: PharmGo sends WhatsApp, email and SMS updates, plus a no-login Track+ link showing the driver's live driving time to the door. - 4
Does it understand what's in the bag?
A postcode isn't a prescription. The software should know a controlled drug from a fridge line from a care-home item — and let that change how the delivery is signed and proved.
What good looks like: Clinical flags that drive the handover, not just a label.
PharmGo: PharmGo flags CD, methadone (which auto-cascades controlled-drug rules), fridge, care-home, trays and urgent on every drop. - 5
Care-home rounds: one proof per patient, or one blob?
Fourteen residents at one address is fourteen accountability lines. The software should capture a proof for each patient inside a single stop.
What good looks like: One signature at the door, an audit-linked proof for every resident.
PharmGo: PharmGo groups the round to one stop and records a per-patient proof of delivery for each resident — and a care-home portal so the home can see it too. - 6
Flat price, or per-order and per-driver fees?
Growth shouldn't tax you. Ask exactly what the bill does when you add a driver or run a busy month.
What good looks like: One flat price, unlimited drivers and deliveries.
PharmGo: PharmGo is £30/month flat — unlimited drivers, deliveries and branches, no per-driver fee, no per-delivery fee, no setup fee, no contract. - 7
Does it import from the PMR you already run?
Hand-keying every patient is where good intentions die. Check which UK PMRs it reads.
What good looks like: Imports your patient list straight from your PMR export.
PharmGo: PharmGo imports from RxWeb, ProScript, Positive Solutions and Titan today, and adds new formats on request. - 8
Proof that stands up when the inspector asks.
GPhC evidence is the whole point. Ask what's captured — and whether a record can be quietly edited after the fact.
What good looks like: Signature, photo and GPS on an audit trail that can't be overwritten.
PharmGo: PharmGo captures signature, photo and GPS on an append-only event ledger — every change is a new record, nothing is overwritten.
What you're really choosing.
A tool that tracks the parcel leaves you running the drivers and the patients yourself. PharmGo runs all three — the round, the driver's shift and pay, and the patient's updates — on one flat £30 plan. The best way to judge any of this is on your own deliveries.
One price. Everything included.
Choosing delivery software.
What should pharmacy delivery software cost?
What's the difference between a delivery app and a delivery platform?
How do I switch pharmacy delivery software without disrupting deliveries?
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