WhatsApp pharmacy notifications that stop the calls.
Patients hear from your pharmacy on WhatsApp when the driver sets off, with a link that shows when to expect them. Fewer calls to the counter, and replies come back to you.
£30 a month, £25 per extra branch, every driver.
30 days free. Card at sign-up, nothing charged for 30 days. Cancel any time.
- Built in a pharmacy that delivers on it every day
- Step-by-step guides and videos, included
- The PharmGo app on iPhone and Android
- 30 days free, cancel any time
Pinny: Replies come back to your inbox, not a staff phone.
Drawn from the real app, with sample data.
One message at each step of the delivery.
Sent for you, from your pharmacy's own WhatsApp Business number.
- Out for delivery
Sent when the driver sets off, with a link to track the delivery.
- The driver is nearly there
A message a few minutes before the driver arrives, when you switch it on.
- Delivered
Sent when the driver completes the stop.
- Sorry we missed you
Sent after a failed delivery, so the patient knows what happened.
- Your delivery day is booked
Where you use delivery zones: the day their area is delivered. They can reply URGENT, and your team decides.
- Please pay for your delivery
A payment link for deliveries that need paying first, once a card payment account is connected.
The link answers the question before the phone rings.
Patients see who is coming and about when.
Every message carries a link to an arrival time. No app to download, nothing to sign in to.
Replies, dated settings, and a second way to reach every patient.
- Replies come back to you
One thread per patient in the WhatsApp inbox, answered from the web or the PharmGo app.
- Text and email step in
When WhatsApp cannot reach a patient, the update goes by text message, then by email.
- WhatsApp settings are dated
Changes to a patient's WhatsApp settings are dated and logged.
- Patients choose their channel
WhatsApp, email or text, from their own patient page.
- Delivery updates, never marketing
Messages are about the patient's own prescription, sent in your pharmacy's name.
£30 a month, £25 per extra branch.
WhatsApp updates, the tracking link and the WhatsApp inbox are part of the one price.
The counter, the shelf, the money and the reports, on the same system.
Set up the parts your pharmacy uses and leave the rest switched off.
What pharmacies ask us.
Do I need my own WhatsApp Business number?
Yes. Messages go out from your pharmacy's own WhatsApp Business number, so patients see your pharmacy's name. You connect the number, or set one up, from Settings in PharmGo, and we can help you with it.
Can patients reply to the WhatsApp messages?
Yes. Replies land in the WhatsApp inbox in PharmGo, one thread per patient, and your team answers in the same thread while WhatsApp's 24-hour reply window is open.
What if a patient is not on WhatsApp?
Each patient has a preferred channel. When WhatsApp cannot reach them, PharmGo sends the update by text message, and then by email. Patients can change their own choice from their own patient page.
Is a patient's WhatsApp choice recorded?
Changes to a patient's WhatsApp settings are dated and logged.
Can I ask a patient to pay over WhatsApp?
Yes, once you have connected a card payment account. For a delivery that needs paying first, PharmGo sends a message with a payment link, and the patient pays by card on their phone.
Something else? Email [email protected]
Read next
Fewer calls asking where the prescription is.
Start free, and the step-by-step guides inside PharmGo take you from sign-up to your first round.
30 days free. Card at sign-up, nothing charged for 30 days. Cancel any time.