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Patient delivery updates · WhatsApp · email · SMS

WhatsApp pharmacy notifications that stop the calls.

Your patients get an answer before they pick up the phone. Automated WhatsApp delivery updates at every milestone, with a live tracking link and a real ETA.

Out-for-delivery, ETA and delivered messages sent automatically, GDPR-timestamped. A no-login tracking link lets patients watch the driver approach like a taxi. Replies land in a WhatsApp inbox, and email and SMS step in when WhatsApp can't. £30/month flat.

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Bring your own WhatsApp Business number, or set one up with embedded signup — either way, updates start the same day.

UK ICO registered£30/month flatCancel anytime
app.pharmgo.co.uk/whatsapp
PharmGo WhatsApp pharmacy notifications and live patient tracking
Patient delivery updates

“Where are my meds?” answered before it's asked.

Three calls before lunch, nobody at the counter knows. PharmGo sends the update the moment the driver heads out, so the phone stops ringing.

Automated milestones

Out for delivery. ETA. Delivered.

When the driver heads out, the patient gets a WhatsApp ‘out for delivery’ with a real ETA from live route data — not a best guess. Status updates land before the question is asked, and inbound calls drop.

Automated WhatsApp dispatch, ETA and delivered messages
Real ETAs from live route data, not best-guesses
Polite reminders before a re-attempt on a missed drop
Counter inbox · 09:42 today
Where's my insulin? 09:41
What time is my prescription coming? 09:42
Is my fridge item still cold? 09:43
Hi Mrs Patel — Tom is 12 min away with your insulin. Track him live here →
The whole channel

One consent, three channels, every reply in one place.

PharmGo resolves each patient's preferred channel — WhatsApp, then email, then SMS — and keeps a GDPR-timestamped consent record for every message.

Live tracking link (Track+)

Patients watch the driver coming.

Every delivery gets a no-login tracking link. Patients see the driver approach with a live driving-time ETA — computed server-side, with home coordinates kept PII-safe. No app download, no account, just a link.

No-login live tracking link per delivery
Real driving-time ETA, PII-safe home coordinates
Bookmarkable 'my deliveries' page and history
track.pharmgo.uk
PharmGo Track+ live patient delivery tracking with ETA
WhatsApp inbox

Replies come back to you.

When a patient replies, it lands in a WhatsApp inbox on the dashboard — a real two-way conversation, not a no-reply blast. Bring your own WhatsApp Business account via embedded signup, with a health monitor keeping the number live.

Two-way WhatsApp inbox for patient replies
Bring-your-own WhatsApp Business account (embedded signup)
WhatsApp health monitor and daily template reconcile
PharmGo WhatsApp inbox for patient replies
Consent & fallback

Email and SMS step in automatically.

If WhatsApp can't deliver, PharmGo falls back to branded email, then tenant-paid SMS as the last resort — resolved per contact by channel preference, each with a GDPR-timestamped consent and opt-in record.

WhatsApp → email → SMS fallback per contact
Branded patient email and tenant-paid SMS
GDPR-timestamped consent on every channel
PharmGo SMS and email delivery notification fallback
“Patients love getting WhatsApp updates about their deliveries. Fewer 'where's my prescription?' calls since PharmGo.”
U
Usman Karam
Owner, Postbox Pharmacy
Pricing

One price. Every channel included.

£30 / month, flat
Unlimited drivers, deliveries, branches
First 30 days free
Card on file via Stripe, not charged for a month
Cancel anytime
Two clicks, no exit fees
No annual contract
Month to month, no lock-in
No setup fee
Live the same day, no consultancy bill
UK data residency
ICO registered, encrypted at rest
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Questions, answered

Common questions from UK pharmacy contractors.

Still have questions? Email the founders →

What is PharmGo?

PharmGo is a UK pharmacy delivery management platform — live driver tracking, route optimization, audit-proof proof of delivery, recurring schedules, and GPS-verified payroll, all on one £30/month flat plan.

How is PharmGo different from other pharmacy delivery apps?

PharmGo runs your whole delivery operation: the same £30 covers your drivers' GPS-verified shifts and payroll, WhatsApp and live-map updates to patients, and care-home bulk rounds with a proof for every resident. It's the delivery software, the driver workforce layer, and the patient experience in one product.

How much does PharmGo cost?

£30 per month flat. Unlimited drivers, unlimited deliveries, unlimited branches. No per-driver fees, no per-delivery fees, no setup fees, no annual contract. First 30 days free.

How does PharmGo support my GPhC obligations?

PharmGo captures signature, photo, and GPS-stamped proof of delivery for every drop, with full audit trails and timestamped patient communications — the records you need when the inspector asks how deliveries are evidenced.

Can I import patient and delivery data from my existing PMR?

Yes. PharmGo imports from RxWeb, ProScript, Positive Solutions, and Titan. We add new PMR formats within two weeks of request.

How long does setup take?

Most pharmacies are live the same day. Sign up, import your patient list (CSV or PMR export), invite your drivers, and start dispatching within an hour.

Do my drivers need their own phones?

Drivers use the PharmGo iOS or Android app on their own device. The app is free and works on any phone running iOS 15+ or Android 9+.

Stop the 'where's my meds?' calls.30 days free · Live the same day · Cancel anytime

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